Frequently Asked Questions
It's okay to have questions before you begin.
Reaching out can feel like a big step, especially when you're not quite sure what you need or what Guided Coaching will be like.
Here are answers to some of the questions you may be wondering about. And if your question isn't here, you're always welcome to ask.
What is Guided Coaching?
Guided Coaching is a one-on-one, Christ-centered space where you can slow down, talk about what is on your heart, reflect on your story, and consider what may be meaningful for you in this season.
I listen, ask thoughtful questions, offer encouragement, and may invite reflection through Scripture, prayer, or the Heart Puzzle when it feels helpful.
Is Guided Coaching the same as counseling or therapy?
No. Guided Coaching is not counseling, psychotherapy, medical or nursing care, crisis care, pastoral counseling, or a substitute for professional mental-health or medical treatment.
Do I have to be a Christian?
You don't have to have everything figured out about faith before reaching out.
Heart Puzzle Ministry is openly Christian and Christ-centered, so Scripture, prayer, and Christian faith are naturally part of Guided Coaching. At the same time, your questions, doubts, uncertainties, and places where faith may feel complicated are welcome.
You don't have to perform spiritually here.
Will you tell me what I should do?
My role isn't to make decisions for you or tell you what your story means.
Guided Coaching creates space for you to reflect, notice, ask questions, and consider what feels meaningful. I may offer a question, Scripture, perspective, or invitation for reflection, but you remain free to decide what you want to explore and what next step—if any—you want to take.
Your story comes before the framework.
Do we have to work through all eight Heart Pieces?
No.
The Heart Puzzle is a framework, not a formula. The pieces give us language for reflection, but they aren't stages you have to complete.
We may spend time with one piece, move between several, or have a conversation where the Heart Puzzle hardly comes up at all.
We follow the woman, not the worksheet.
How do I know which coaching option to choose?
You don't have to know before you reach out.
Individual Guided Coaching, Heart Puzzle Discovery, and Heart Puzzle Journey simply offer different amounts of time and structure.
During your free Let’s Connect Conversation, we can talk about what is bringing you here and whether one of those options—or perhaps another kind of support—might be a good fit for where you are.
There is no expectation that Let’s Connect will lead to coaching.
How much does Guided Coaching cost?
Individual Guided Coaching is $75 for a 60-minute session.
Heart Puzzle Discovery is $250 for the four-week Guided Coaching experience, and Heart Puzzle Journey is $500 for eight individual 60-minute sessions.
Let’s Connect is always a free 30-minute introductory conversation.
Payment information is provided if you decide to begin coaching. There is no payment required to complete the Getting to Know You form or have a Let’s Connect Conversation.
Do I have to complete Discovery before Journey?
No. Heart Puzzle Discovery and Heart Puzzle Journey are separate Guided Coaching experiences.
Discovery can be complete in itself, and you don't need to complete it before beginning Journey. If you're unsure which would fit you better, we can talk about that during Let’s Connect.
What if I only want one session?
That's completely okay.
Individual Guided Coaching is available one session at a time. One conversation may be all you want or need right now. If you later decide another conversation would be helpful, you can reach out again.
There is no required number of Individual Guided Coaching sessions.
Where does coaching take place?
Guided Coaching is available in person, by phone, or through Zoom, depending on what works best for you and what is available.
What happens during the free Let’s Connect Conversation?
Let’s Connect is a free 30-minute introductory conversation.
It's simply an opportunity for me to hear a little about what is bringing you here, for you to ask questions, and for us to consider whether Guided Coaching might be helpful.
It isn't a coaching session, assessment, or sales call.
No pressure. No obligation.
What happens after I complete the Let’s Connect form?
Once I receive your Getting to Know You form, I'll personally reach out by text or phone so we can find a time for your free 30-minute Let’s Connect Conversation.
You don't need to schedule anything or make any decisions before then.
Is what I share during Guided Coaching private?
Yes. What you share during Guided Coaching will be treated as private and will not ordinarily be shared without your written permission.
There are circumstances, however, when privacy cannot be guaranteed, such as when disclosure is required by law, required through a valid legal process, necessary under applicable reporting obligations, or reasonably necessary in an imminent safety emergency.
Guided Coaching is not psychotherapy or licensed mental-health treatment, and our conversations may not have the same legal privilege that can apply in a therapist-client or clergy relationship.
My desire is to treat your story with care, dignity, and respect.
What if I need to cancel or reschedule a session?
Life happens. If you need to cancel or reschedule a coaching session, please let me know as soon as reasonably possible.
I will make reasonable efforts to find another time that works for both of us. There is no automatic penalty for a late cancellation or missed session.
If missed sessions or last-minute cancellations become a repeated pattern, we may pause and talk together about whether the current coaching schedule is workable.
Discovery and Journey are designed to be completed within a reasonably consistent timeframe, while still allowing room for the unexpected circumstances of life.
What if I begin coaching and decide not to continue?
You are always free to pause or end Guided Coaching.
If you have paid for Discovery or Journey and decide not to continue, refund requests are considered on a case-by-case basis and are not guaranteed.
Any approved refund may take into account sessions already completed and services or materials already provided.
If your circumstances change, please reach out so we can talk about what makes sense.
What if I need help during a crisis or emergency?
Heart Puzzle Ministry does not provide emergency or crisis services, and Guided Coaching should not be relied upon for immediate or continuous crisis support.
If you or another person is experiencing a life-threatening emergency or is in immediate danger, please call 911 or go to the nearest emergency room.
Email, text, and voicemail are not continuously monitored and should not be used for urgent or emergency needs.
Still Have a Question?
You don't have to have everything figured out before reaching out.
Maybe your question wasn't answered here. Or maybe you're simply wondering whether Guided Coaching would be helpful for where you are right now.
You are welcome to begin with a conversation.
During a free 30-minute Let’s Connect Conversation, you can ask questions, share a little of what is bringing you here, and consider what next step—if any—feels right for you.
There is no pressure to decide anything before we talk.
Sometimes the first piece is simply having a conversation.
Free 30-minute conversation • No pressure • No obligation